Answers on the survey

Who runs the assessment, what happens during the home visit, and how the supplier funding works. Each answer is set out plainly so you can judge the survey before booking.

Short answers on independence, the report, and funding.

No. Assessors carry no sales targets. If a home is unsuitable for an option, the report says so and recommends against installing it.

No. The report carries no installation commitment and no mandatory contract follow-up. You decide what, if anything, to do next.

Electricity suppliers cover assessment costs to meet energy company efficiency obligations. The survey is free to you and worth £250.

If your question is not answered here, our team will reply through the contact page.